Customer Service Representative
Pro Tree is currently looking for a Customer Service Representative to join our team! We’re a family-owned company that thrives on assisting our customers. We are well-versed in all forms of Arboriculture and can help develop a holistic plan to ensure the health of trees.
As an Administrative Assistant, you’ll be performing various administrative and office support duties. Most of these tasks include taking incoming calls, scheduling appointments, and planning logistic routes for our arborists. A successful candidate in this role will demonstrate strong customer service skills, provide excellent attention to detail, and have an interest in creating process improvements to grow your career with our company. If we just described you, let’s talk!
This position will be located in our Shakopee, MN office.
Responsibilities:
- Answer all incoming calls from customers and up selling Pro-Tree’s services
- Answer any incoming email inquiries about tree services
- Attend key meetings, take notes, keep track of deliverables, and follow up on any missing action items
- Help schedule and plan logistical routes for the team
- Assist customers on any inquiries or direct them to the correct party
- Provide help to other employees on various projects when needed
- Independently create, organize, and maintain documents and initiate follow up when needed
- Help maintain the office environment by ordering supplies, running errands, and preparing packages
- Prepare and send out renewable service contracts to customers, and follow up as needed
- Additional responsibilities may be assigned
Required Qualifications:
- Deep understanding of administrative and receptionist duties
- Demonstrated knowledge of computer data entry
- Customer service experience
- Excellent verbal, written, and social communication skills
Preferred Experience:
- At least one year of Administrative Assistant experience
- Scheduling experience
- Expertise in Microsoft Word and Excel
- Experience using customer database systems
Consulting Sales Arborist – $85,000-$150,000 per year
The Job: The Pro Tree team is extremely excited to announce that it’s time to expand! We are seeking a highly motivated and experienced Sales Arborist to join our team. As a Sales Arborist, you will play a pivotal role in expanding our client base and promoting our tree care services. You will be responsible for cultivating relationships with potential clients, assessing their tree care needs, and providing expert recommendations.
In this role, you will be responsible for meeting with customers to discuss and understand the care and maintenance of their trees, and provide practical solutions to solve their problems.
If you enjoy collaborating with a team, working with customers, and coming up with creative solutions to help people solve problems, then let’s talk!
Responsibilities:
- Consulting appointments: Meet with customers to understand their needs, provide expert advice and solutions to solve their problems.
- Estimating: Prepaying accurate cost estimates based off companies pricing menu, presenting proposals, and closing customers on proposed work.
- Networking: Actively network within the community to generate leads and promote our services through various channels.
- Relationship Building: Cultivate strong relationships with clients, landscape contractors, property managers, and other industry professionals to generate referrals and expand our client base.
- Project Management: Coordinate with internal teams oversee the execution of tree care projects, ensuring adherence to quality standards, safety protocols, and project timelines.
- Market Research: Stay informed about industry trends, competitor offerings, and emerging technologies to identify opportunities for innovation and competitive advantage.
- Customer Service: Provide exceptional customer service throughout the sales process, addressing client inquiries, resolving issues, and maintaining open lines of communication to ensure client satisfaction.
- Continuous Learning: Stay updated on industry trends, best practices, and new technologies related to arboriculture and tree care.
Required Qualifications:
- ISA Certified Arborist or ability to obtain within 6 months of employment.
- Strong knowledge of tree care practices, including pruning techniques, tree identification, technical removals, tree health assessment, and pest management.
- Excellent communication and interpersonal skills, with the ability to effectively engage and build rapport with clients and colleagues.
- Detail-oriented with the ability to accurately assess project requirements and prepare comprehensive proposals.
- Valid driver’s license and clean driving record required.
Preferred Qualifications:
- Bachelor’s or Master’s degree in Arboriculture, Forestry, Horticulture, or related field preferred.
- Proven track record of success in sales, preferably within the arboriculture or landscaping industry.
- Proficiency in excel, Microsoft Office Suite, and CRM software preferred.
- 3-5 years of experience performing general tree care pruning and removal work or plant health care.
Benefits:
- Competitive salary and commission structure, $85,000-$150,000 per year
- 401(k) matching, health insurance, paid time off, holiday pay, and a flexible schedule
- Sales training through a professional sales training program.
- Ongoing training and professional development opportunities.
- Company vehicle provided for business use.
- Opportunities for career advancement and growth within the organization.
Why Join Our Team: Become part of a company dedicated to excellence in tree care and customer service. Our commitment revolves around providing safe, efficient, and professional tree care solutions. Our services encompass pruning, tree removal, precise insect/disease diagnostics and treatment, as well as crane-assisted tree removals – and yes, we happen to own our own crane! If you are passionate about arboriculture and possess the drive to succeed in a sales-oriented role, we invite you to apply for the position of Consulting Sales Arborist at Pro Tree.
Connect with us on Facebook and Instagram at @Protreeoutdoor to learn more about our team and values. Join us in promoting the health, safety and beauty of trees in our community.
Climbing Arborist
The Job: The Pro-Tree team is extremely excited to announce that it’s time to expand! We are currently accepting applications for a climbing arborist role. If you are looking for a career where you can make a difference, alongside managers who prioritize the safety and well-being of their employees, you have come to the right place.
In this role, you will be responsible for the maintenance and care of trees, using the best equipment in the industry. This position requires the ability to work at heights and operate heavy equipment.
If you enjoy collaborating with a team, working with customers, and acquiring new technical skills to advance your career, then let’s talk!
Responsibilities:
- Climbing/Rigging And Equipment Operations: Use specialized climbing and rigging techniques, as well as aerial lifts and cranes, to access trees safely and remove branches or trees as needed
- Tree Preservation: Ensure that trees are healthy and well-maintained
- Hazard and Health Assessment: Evaluate the condition of trees to determine their risk of failure and inspect for insects and diseases, recommending appropriate mitigation measures
- Equipment Maintenance: Maintain and repair various tree care equipment to ensure safe and efficient use
- Worksite Management: Manage the worksite to ensure that it is safe, and that work is completed in a, efficient, and timely manner
- Customer Service: Clearly communicate with clients to understand their needs and provide exceptional customer service
Compensation/Benefits:
- Pay ranging between $26-$36 per hour, depending on experience
- Weather permitting, four production days per week with a flexible Friday
- Monthly paid training to advance your skills
- $1,000 sign-on bonus
- 401(k) matching, health insurance, paid time off, holiday pay, and a flexible schedule
- Opportunities for advancement
- Monthly paid training and paid certifications (ISA, TCIA Expo, CTSP, and more)
- Certifications are not a must; we want to help you get there
Why Join Our Team? Pro-Tree is a thriving family-owned tree care business in Shakopee. With ISA, CTSP, and EHAP certifications underpinning our expertise, we’ve dedicated over a decade to serving a diverse clientele, including commercial, municipal, and residential clients throughout the west metro and surrounding communities.
Our commitment revolves around providing safe, efficient, and professional tree care solutions. Our services encompass pruning, tree removal, precise insect/disease diagnostics and treatment, as well as crane-assisted tree removals – and yes, we happen to own our own crane! We’re proud to house a team of elite arborists and competition climbers who uphold a robust climbing culture, ensuring the highest standards of service.
If you’re a skilled arborist, climber, or equipment operator dedicated to the tree care industry, we encourage you to explore job opportunities with us. Connect with us on Facebook and Instagram at @Protreeoutdoor to learn more about our team and values. Join us in promoting the health, safety and beauty of trees in our community.
Required Qualifications:
- A minimum of two years of climbing experience, including pruning, removal, and working with cranes and rigging
- A minimum of one year of equipment operating experience
- An understanding of how to perform pruning, removal, and general tree care maintenance in accordance with industry standards
- Experience with tree care safety standards, such as Z133
Preferred Qualifications:
- Heavy truck and trailer driving experience
- CDL preferred or must be able to obtain one; we cover all associated expenses
- ISA certified arborist, and if not, we want to help you get there